Privacy Policy

How we handle your personal data

Last updated: 15 January 2026

Who we are

Holidays By Vivian Ltd (Company No. 16298957) is the data controller for your personal data. Our registered address is H1 Peek Business Centre, Bishop's Stortford, Hertfordshire, CM23 5RG, United Kingdom.

What data we collect

We collect the minimum personal data necessary to provide our travel services. This typically includes your name, contact details, and information relevant to your travel arrangements.

How we use your data

We use your data to:

  • Respond to your enquiries
  • Arrange and manage your travel bookings
  • Communicate with you about your trips
  • Comply with legal obligations

Legal basis

We process your data based on:

  • Contract performance (to fulfil your booking)
  • Legal obligations (accounting, travel regulations)
  • Legitimate interests (responding to enquiries, improving our services)

Sharing your data

We do not sell your personal data. We only share your data where legally required or where necessary to fulfil your travel arrangements (such as with airlines, hotels, or other travel providers you have booked with).

Data retention

We keep your data for 7 years after our last interaction, in line with legal and accounting requirements. After this period, your data is securely deleted.

Cookies

Our website uses Google Analytics to understand how visitors use our site. This uses cookies to collect anonymous usage data. You can control cookies through your browser settings.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

Contact us

For any privacy-related questions or to exercise your rights, contact us at:

Email: [email protected]
Phone: +44 (0)1279 744489
Address: H1 Peek Business Centre, Bishop's Stortford, Hertfordshire, CM23 5RG

Complaints

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.