Customer Reviews

I highly recommend Vivian! From start to finish Vivian delivered exceptional service with a personal touch and took time to help us get a great deal for our dream honeymoon. I will definitely be back to book future trips!!

Absolutely brilliant service from start to finish. Nothing was too much trouble, and every detail was taken care of. I had a few questions before booking, and everything was answered quickly and professionally. Stress-free, great value and perfectly organised. I wouldn't book through anyone else!

We've just booked our holiday to Orlando for next September, and I highly recommend 'Holidays By Vivian'! From start to finish, the personal service has been incredible. Rather than just clicking through an online deal, Vivian took the time to really get to know what we wanted — the right location, the perfect hotel, and all the little extras that make a holiday truly special. She handled every detail with care, explained everything clearly, and even made sure we knew about all the added perks and benefits we wouldn't have found ourselves. It's easy to get caught up comparing prices online, but honestly, the peace of mind and personal touches are worth every penny. Knowing that someone's there who genuinely cares and has the experience to get things right makes such a difference. Thank you so much, Vivian, for taking the stress out of booking and turning it into something exciting and completely hassle-free. We're so excited for our Orlando adventure!

Just booked our cruise with Vivian, great value for money. Vivian was professional and very helpful, making suggestions and recommendations based on her experiences. The booking process was straightforward and easy. The kids are all excited now.

I've never booked a holiday with a rep before, but we've just booked our first cruise with Vivian, and she's been amazing. She has gone above and beyond trying to help us make sure everything we need is catered for. At a later date my parents decided to join and Vivian managed to book them in a room next door. Thank you so much.

Vivian was fantastic, quick to respond, answered questions and got us sorted with a lovely cruise. Navigating two families, three different WhatsApp chains, nothing was a problem. Thanks!

Vivian has been an absolute game changer for our travel plans. She is my sister-in-law, and although we initially asked her for advice on our 2026 trips mostly out of politeness (yes, we were skeptical at first), she quickly proved to be an incredible added value with her expertise and practical tips. And to be clear: we normally always book everything online ourselves, so we're not easily convinced. But she genuinely surprised us with how much value she brings. I can honestly recommend her. She completely takes the stress out of planning and gives you real insight into the best possibilities. Thanks to her, we booked an amazing hotel in New York that we didn't think was possible within our budget. We were also searching for an Asia cruise, and she suggested a Disney Cruise from Singapore combined with our Hong Kong trip — pure bucket list for my wife and kids. And for the level of luxury we've managed to book, she offers truly competitive prices. Even after booking, she keeps sharing helpful tips and recommendations.

I had an absolutely fantastic experience working with Vivian as our travel agent. From the very start, she has been incredibly responsive, attentive, and genuinely caring, always answering our requests quickly and making us feel supported throughout the entire process. No matter how many questions we had, Vivian went above and beyond to help, ensuring everything was organised smoothly and completely stress-free. What truly sets Vivian apart is her dedication and commitment to finding the very best options. She consistently searched for the best prices, looked out for special discounts, and made sure we received excellent value without ever compromising on quality. Her professionalism, efficiency, and warm, friendly approach made planning our trip not only easy but also enjoyable. If you're looking for a travel agent who is reliable, hardworking, and truly committed to creating the best possible travel experience, I highly recommend Vivian. She is simply wonderful, and we are so grateful for all her help!