Booking Conditions

Last updated: 4 August 2026

Our role

Holidays by Vivian arranges travel as an agent. We are not the organiser of the holidays we sell, and we do not hold our own ABTA membership or ATOL licence. Your contract for the travel arrangements themselves is with the company that organises them, and that company's booking conditions govern your booking.

Holidays by Vivian with ABTA number P8607 is a trading division of Advantage Travel Centres Ltd and benefits from Advantage Travel Centres Ltd's membership of ABTA. ABTA members provide travellers with advice, guidance and support – and they sign up to a Code of Conduct, committing to agreed service standards, accurate advertising and fair trading.

Which conditions apply to your booking

The booking conditions that apply depend on how your holiday is put together. We will always tell you which apply before you pay, and they will be sent to you with your booking confirmation.

• Packages and flight-inclusive arrangements organised by The Good Travel Agent. Where The Good Travel Agent Limited acts as the organiser, its booking conditions form the contract between you and The Good Travel Agent Limited. You can read them in full at thegoodtravelagent.co.uk/booking-conditions.
• Bookings with a tour operator or other travel supplier. Where we book you with a tour operator, cruise line, airline, hotel or other supplier, your contract is with that supplier and their own booking conditions apply. We will provide these to you at the time of booking.

Please read the applicable conditions carefully before you pay. They cover matters including payment and deposits, changes and cancellations by you, changes and cancellations by the organiser, passport and visa requirements, insurance, complaints, and the organiser's liability to you.

Financial protection

We act as an agent for The Good Travel Agent ATOL protected flight inclusive packages, along with a carefully selected range of tour operators and travel suppliers. Any applicable financial protection will be confirmed at the time of booking.

Where your booking is ATOL protected, you will receive an ATOL Certificate. Please check it carefully – only the services listed on the certificate are protected. If you do not receive an ATOL Certificate, the booking is not covered by ATOL. You can read more about ATOL protection at www.atol.org.uk.

All booking confirmations, ATOL certificates and receipts are issued by the organiser of your arrangements, not by Holidays by Vivian.

Insurance

We strongly recommend that you take out comprehensive travel insurance at the time of booking. Financial protection covers the booking itself; travel insurance covers medical emergencies, personal belongings, cancellation for personal reasons and other circumstances that protection schemes do not.

Passports, visas and health requirements

It is your responsibility to ensure that you hold a valid passport and any visas, permits and vaccinations required for your journey. Requirements can change, and they differ by nationality and destination. We are happy to point you in the right direction, but you should check the current position with the relevant embassy and with FCDO travel advice before you travel.

If something goes wrong

If you have a problem while you are away, please tell your supplier or their local representative straight away so they have the chance to put it right, and let us know so we can help. If a matter cannot be resolved at the time, the complaints procedure in the applicable booking conditions will explain how to take it further.

We are always glad to hear from you directly as well – you can reach us at [email protected] or on +44 (0)1279 744489.

Website content

We take care to ensure the information on this website is accurate at the time of publication, but details such as prices, availability, itineraries and supplier offers change frequently. Nothing on this website forms part of your contract. The details confirmed to you in writing at the time of booking are the ones that apply.

Company details

Holidays by Vivian is a trading name of Advantage Travel Centres Limited, registered in England and Wales with registered number 04698963 Vat No. 680 7873 93 Head Office: C/O Regus, Eagle House, 167 City Road, London, EC1V 1AW

Holidays By Vivian Ltd, registered in England and Wales, Company No. 16298957. Registered Address: H1 Peek Business Centre, Bishop's Stortford, Hertfordshire, CM23 5RG

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